FAQ

Can I exchange an item for a different one?

Yes, if you would like to exchange an item, please contact us at support@drivonal.com
and we will assist you with the process.

When can I return my items?

If you are not satisfied with your purchase, you have the option to return the items within 30 days of delivery. All information about the return conditions can be found in our Return and Refund Policy.

Are there any restocking fees for returns?

No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.

Is delivery free?

Yes, Drivonal offers free shipping within Australia.

I am still waiting for my shipment. What should I do?

If the standard processing and delivery time has passed and you still haven't received your order, please be patient. We recommend waiting another 2 working days (Monday - Friday), as there may be a delay on the part of the carrier. Don't forget to use the tracking code. If you still haven't received your shipment, please contact us atsupport@drivonal.comand provide your order number. We will be happy to check everything.

We are here for you and will be happy to provide you with the necessary information or support. All contact details can be found below. Feel free to use them whenever you need to.

When You Can Contact Us:
Opening Hours: 9:00 AM - 5:00 PM AEST (Monday - Friday)

How to Contact Us:
Email: support@drivonal.com
Phone Number: +61485971210

Company Information:
The Drivonal service is managed by Ad Spend s.r.o., a company officially registered in the Czech Republic, which is responsible for its operation, administration, and all related business activities.

Company Number: 21259666
DUNS Number: 984057800
VAT Number: CZ21259666

Company Address:
Křižíkova 44
Prague 18600